Looks like you're outside the UK
It looks like you're currently outside of the UK (includes England, Wales, Scotland, Northern Ireland, Isle of Man and Channel Islands).
You can’t buy cover if you’re outside of these locations. Instead, give us a call to see if you’re eligible to purchase cover. If you're abroad, you can call us on 0044 (0)121 336 6289.
There are a number of reasons why we may think you're outside the UK. The most common are:
What can I do if it wrongly thinks I'm outside the UK, Isle of Man or Channel Islands?
If you're in the UK and are using a VPN or proxy service, try disabling it to see if that helps. If we detect that you might be using a VPN, you may be unable to buy cover. This is because we need to be confident you're in the UK, and if you're using a VPN or proxy, we can't detect reliably where you are.
If your ISP (internet service provider) has given you a recently created or newly sourced IP address, it may not have been registered correctly. Sometimes it can take a few weeks for the various databases across the internet and our own database to be updated to recognise the IP address as being located within the UK. You should check with your ISP if this could be the case.
Some companies and organisations might have an internal network which routes data outside the UK. It's worth checking with your company's IT support to confirm.
If you're using a web accelerator, try disabling it to see if that helps.
As well as what we've said above, check if any data reduction features are set in your browser settings. Some mobile browsers route data outside the UK if you're using data reduction features. Chrome may name this ‘Reduce data usage’ in Bandwidth Management and Opera may name this as ‘off road’ or ‘Turbo mode’ depending on your browser version. Also, remember to check your browser is up to date. If it still isn't working, you can try another browser. Data compression apps may also route data outside the UK, so try disabling them.
If you're still having issues and you're in the UK, call us on 0800 072 3279.
How to make a claim
If you already hold European Breakdown Cover with us and needed to pay and claim during your trip, we're here to help. Just download this form.
This can be emailed to: [email protected] along with copies of the relevant receipts etc.
Or, you can post it to: Overseas Claims, Fanum House, Basingstoke, Hampshire, RG21 4EA
I've broken down but don't have cover
If you're broken down now but don't have cover with us, we may be able to help.
Call us on 0044 (0)121 336 6289 and we'll provide a quote for one-off breakdown assistance. It'll likely cost more than our regular cover.
Just so you know, this is for 1 single call-out only and you won't be covered afterwards.
